Privacy Policy

The Refinery Wellness + Aesthetics (“The Refinery,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes what we collect through our website and in the course of providing services, how we use it, and the choices available to you.

Information We Collect

Information you provide. When you request a consultation, join a membership, contact us, or subscribe to communications, we collect information such as your name, email address, phone number, appointment preferences, and any details you choose to share about your goals or concerns.

Information collected automatically. Like most websites, we automatically collect certain technical information when you visit — including IP address, browser type, device information, pages viewed, and referring pages — through cookies and similar technologies. You can control cookies through your browser settings; disabling them may limit some site functionality.

Payment information. Payments are processed by third-party payment processors. We do not store complete card numbers on our systems.

Health Information

Medical and health information collected in the course of your care — including intake forms, medical history, lab results, treatment records, and photographs taken for clinical purposes — is maintained in accordance with applicable law, including the Health Insurance Portability and Accountability Act (HIPAA) where it applies. Protected health information is never sold, and is never used for third-party advertising. Our Notice of Privacy Practices, available at our location, describes your rights with respect to your health records in detail.

How We Use Your Information

We use personal information to schedule and provide services and follow-up care; respond to inquiries and consultation requests; administer memberships, packages, and payments; send appointment reminders and, with your consent, promotional communications; improve our website, services, and guest experience; and comply with legal, regulatory, and insurance obligations.

Text Messages & Email

If you provide your phone number, we may send appointment-related text messages. Marketing texts are sent only with your express consent, and you may opt out at any time by replying STOP. You may unsubscribe from marketing emails using the link included in every message. Opting out of marketing does not affect appointment-related communications.

How We Share Information

We do not sell your personal information. We share it only with service providers who support our operations (such as scheduling, payment processing, and secure messaging platforms) under confidentiality obligations; with our medical director and licensed providers as needed for your care; when required by law, subpoena, or to protect rights and safety; and in connection with a business transaction such as a merger or sale, in which case this policy would continue to apply to previously collected information.

Data Security & Retention

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information we hold. No method of transmission or storage is completely secure, but we work to protect your information against unauthorized access, alteration, and loss. We retain personal information as long as needed for the purposes described here and as required by medical record retention laws.

Your Choices & Rights

You may request access to, correction of, or deletion of your personal information, subject to legal record-keeping requirements, by contacting us at info@therefinerylv.com. Depending on your state of residence, you may have additional rights under applicable privacy laws.

Children

Our website and services are intended for adults. We do not knowingly collect personal information from anyone under 18 through this website. Services for minors, where clinically appropriate, are provided only with parental or guardian consent.

Changes to This Policy

We may update this policy from time to time. The effective date above reflects the latest revision, and material changes will be posted on this page.

Contact

The Refinery Wellness + Aesthetics
10870 S Eastern Ave, Suite 100, Henderson, NV 89052
(702) 457-6284 · info@therefinerylv.com

This document is a starting draft prepared for The Refinery and should be reviewed by legal counsel before launch.